Shipping Information
At Costume Outfit Store, we’re dedicated to bringing your favorite characters to life with our magical costume collection! We ship worldwide (excluding Asia and select remote areas) to ensure everyone can find their perfect costume.
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships so you can follow your costume’s journey to your doorstep!
Shipping Methods & Delivery Times
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Free Shipping – For orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
Returns & Exchanges
We believe every costume should create magical moments! If your costume doesn’t fit perfectly or meet your expectations, our hassle-free return policy ensures the magic continues.
Return Policy Details
- Return Window: 15 days from delivery date
- Condition Requirements: Items must be unworn, unwashed, and in original packaging with all tags attached
- Return Shipping: Customers are responsible for return shipping costs
Step-by-Step Return Process
- Contact Our Team
Email us at [email protected] within 15 days of receiving your order. Use our return request template to ensure we have all necessary information.
- Wait for Approval
Our costume specialists will review your request and email you a Return Authorization Number within 1-2 business days. Please do not send items back without this authorization.
- Package Your Items
Securely package the items in their original condition with all tags attached. Include a copy of your order confirmation or packing slip.
- Ship to Our Address
Mail your return package to:
Costume Outfit Store Returns
3252 Goldie Lane
Cincinnati, US 45202We recommend using a trackable shipping service as you are responsible for return shipping costs.
Refund Information
- Processing Time: 3-5 business days after we receive and inspect your returned items
- Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Exchange Shipping: Customers are responsible for shipping costs for exchanges
Non-Returnable Items
For health and safety reasons, we cannot accept returns or exchanges on the following items:
- Costume Masks (opened or used)
- Costume Hair accessories (opened packaging)
- Costume Wearable Accessories that have been worn
- Items damaged due to customer misuse
- Personalized or custom-made costume items
Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Costume Outfit Store Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Customer Name: [Your Full Name]
Email Address: [Your Email Address]
Item(s) to Return/Exchange:
Product Name: [Name of Product]
Size/Color: [If Applicable]
Quantity: [Number of Items]
Reason for Return: [Please specify – Size Issue, Damaged, Wrong Item, etc.]
For Exchanges:
Desired Replacement: [Product Name and Size/Color if different]
Thank you for your assistance with this matter.
Sincerely,
[Your Name]
International Returns
International returns follow the same process, but customers are responsible for all return shipping costs and any applicable customs duties.
Need Help With Your Return?
Our friendly customer service team is here to help make your return experience as magical as your costume shopping!
Email: [email protected]
Response Time: 1-2 business days
Address: 3252 Goldie Lane, Cincinnati, US 45202
Thank you for choosing Costume Outfit Store – where we bring characters to life with quality costumes and exceptional service!