At Costume Outfit Store, we believe in magical costume experiences from start to finish. If your costume doesn’t fit perfectly or doesn’t meet your expectations, our hassle-free return policy ensures the magic continues!
Our Return Policy
We accept returns and exchanges within 15 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached.
Return & Exchange Process
Email us at [email protected] within 15 days of receiving your order. Use our return request template below to ensure we have all necessary information.
Our costume specialists will review your request and email you a Return Authorization Number within 1-2 business days. Please do not send items back without this authorization.
Securely package the items in their original condition with all tags attached. Include a copy of your order confirmation or packing slip.
Mail your return package to:
Costume Outfit Store Returns
3252 Goldie Lane
Cincinnati, US 45202
We recommend using a trackable shipping service as you are responsible for return shipping costs.
Refund Information
Once we receive and inspect your returned items:
- Refund Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Exchange Shipping: Customers are responsible for shipping costs for exchanges
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Costume Masks (opened or used)
- Costume Hair accessories (opened packaging)
- Costume Wearable Accessories that have been worn
- Items that are damaged due to customer misuse
- Personalized or custom-made costume items
Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Costume Outfit Store Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Customer Name: [Your Full Name]
Email Address: [Your Email Address]
Item(s) to Return/Exchange:
Product Name: [Name of Product]
Size/Color: [If Applicable]
Quantity: [Number of Items]
Reason for Return: [Please specify – Size Issue, Damaged, Wrong Item, etc.]
For Exchanges:
Desired Replacement: [Product Name and Size/Color if different]
Thank you for your assistance with this matter.
Sincerely,
[Your Name]International Returns
As we serve customers worldwide (excluding Asia and select remote areas), international returns follow the same process. However, customers are responsible for all return shipping costs and any applicable customs duties.
Need Help With Your Return?
Our friendly customer service team is here to help make your return experience as magical as your costume shopping!
Email: [email protected]
Response Time: 1-2 business days
Address: 3252 Goldie Lane, Cincinnati, US 45202
Thank you for choosing Costume Outfit Store – where we bring characters to life with quality costumes and exceptional service!